SHIPS NOW: These are pre-built items available ‘off the shelf’ and ready to ship. Generally only available with black front panels. If it is out of stock you can sign up for the in stock email notifications or place a pre-order.

PRE-ORDER: This is a 50% deposit on items that are built specifically for you, available in all colours. If black is the only option for the soonest pre-order then that means that batch has already been put in to production but you are able to reserve a black one from upcoming stock (while stocks last).

The pre-order variants have an estimated time frame attached, this is an estimation and not a guarantee. It is out of our control. You will be kept up to date if anything changes, if you hear nothing then nothing has changed.

What specific date will they be sent/available?

Unfortunately, I can’t see the future. The product sales pages in the shop gives the current best estimation, and is kept up to date. If I knew more, it would be on the website.

How do I sign up for in stock email notifications?

-Go to the shop

-Click the model you want to be notified for.

-If there are colour variants, select the colour variant you want to be notified for. Select SHIPS NOW order type.

-Add your email address into the box that appears and click the SIGN UP button.

-Make sure it says ‘Signed up!’. If it says ‘Signed up!’ then you are signed up and don’t need to message us to confirm that you are signed up.

Unfortunately you will need to sign up again if you miss out, we’re unable to save your address once an ‘in stock’ email has been sent out.

How do I pay?

With your debit/credit card (and ONLY your debit/credit card (No Paypal. No cash)).

Prices and payments are in GBP. Please be aware that your bank may charge you a currency conversion fee. To avoid this you might consider a getting card from Revolut or Wise. These are not necessarily recommendations.

Payment service is provided by Stripe.

Can I collect?

Sorry. No collections, delivery only.

The website is charging me VAT but I’m not in the UK

Put your delivery address in and it will disappear.

How much is delivery?

Please add the item to your cart and input your delivery address, the website will tell you.

Can I have it customised?

Not any more, prebuilt models from the online store only.

Various front panel and knob colours are available. The colours are the same across all models.

How deep is it?

Would love to know why this is suddenly a frequently asked question, literally no one cared before but anyway…14cm from the front panel to the rear, including the knobs.

Will I have to pay import fees?

If you’re not in the UK then you will almost definitely need to pay import VAT. This is in place of the usual sales VAT you would otherwise be paying.

The country of origin will be marked as GB and this will stop any additional tariffs/duties but you will still have the import VAT+fees to pay (this applies to countries with an appropriate trade agreement with Great Britain, which is most countries and covers all of the EU).

It won’t be marked as a ‘gift’ or ‘repair’ for you and it’s marked value will be accurate. We are an actual proper company and aren’t up for committing international tax fraud, it wouldn’t even stop the charges anyway.

If you want to have us ship your order to your friend in the UK for you to transport it across the border yourselves, that’s fine. You/they can order as normal using the UK address as the delivery address. You will of course have to pay UK VAT and in most cases there’s no real benefit. It’s better if you know someone in Switzerland… ;)

If you are in the UK you will need to pay the standard 20% UK VAT instead of any import charges.

How much are import fees?

The rate you will pay depends on the country you are in and it is (almost always) your normal sales VAT rate (+ courier admin fee).

You should confirm the rate with your countries official website.

How can I contact you?

If your question isn’t already answered on this website then please either e-mail support@sagesound.co.uk OR Facebook message Sage Sound. You only need to do one of these, spamming us will ensure you get a slower response :)